FAQ’s

Frequently asked questions

ONLINE SHOPPING

ARE YOUR PRODUCTS FAKE OR GREY (PARALLEL) IMPORTS?

Every product on our website is sourced from the official South African distributors. We do not deal in parallel or grey imports and every item is 100% genuine.

Is there a guarantee on your product?

The Watch Boutique, as an official online retailer for every brand we stock, will uphold the guarantee provided with every brand. For any repairs or warranty related enquiries, please email us with your order number to online@thewatchboutique.co.za.

What happens if an item I ordered is out of stock?

Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate an item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.

How do I use a promo code?

Please enter the relevant promo code in the ‘Gift card or discount code’ box at the checkout screen. Your discount will then be automatically applied. Only one promotion or discount code can be redeemed at a time and promo codes are not valid on sale items.

How does the Sign Up discount work?

Sign up to our newsletter and stay up to date with news about latest collections, exclusive releases and promotions. Once you sign up you will receive a Welcome discount code via a Welcome Mail to the email address you entered. Welcome Discount varies by brand and is outlined in your Welcome Mail. Use this sign up code at the checkout to redeem your discount. Please note that sign up discount codes are valid on full price products and are not combinable.

What Payment Methods Are Accepted?

The following payment methods are accepted online:

Can I get an item repaired?

If an item purchased from us needs to be repaired, you are welcome to send the item to the The Watch Boutique's head office. It will then be sent to our in-house watch repair workshop. This process may take up to 4 to 6 weeks, depending on the repair. Please contact us for details of where the item needs to be sent (shipping fees are for the customer’s account).

Shipping & Returns

How long does it take to receive my order?

We aim to dispatch all items in stock within 3-5 business days of receiving a cleared payment for the order.

Where do you ship to?

We ship all over South Africa, as well as Namibia, Botswana and Zimbabwe

What does shipping cost?

The Watch Boutique offers FREE shipping for orders over R500 to anywhere in South Africa! Orders under R500 will be charged a flat fee of R70. Shipping to Botswana, Namibia and Zimbabwe is available - please contact us for a shipping quote. Please note: Swatch and Tissot are not available for delivery outside of South Africa. Click here for more shipping information.

What delivery methods do you offer?

We will courier your order to you using one of the following courier services:

Click here for more shipping information.

How can I track my order?

As soon as a courier partner has been assigned to your order, and has been scanned into their hub, you will be sent a shipping notification email with a tracking link which you can track online.

Can I return my order?

All orders can be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. The shipping costs for returning the items are for the customer’s account. Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to The Watch Boutique's error, will not be accepted.

How can I contact you?

Our customer service department is available from 8:00am - 4:00pm, from Monday to Friday. To contact us, either fill in the form online or email us on online@thewatchboutique.co.za and we'll get back to you as soon as possible. Alternatively please use the live chat function (when available).

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